HealthSource Support

For account access, billing, refunds, Oura or Withings connections, Daily Brief delivery, privacy requests, or security concerns, email support@healthsource.app.

Response Target

Our support target is a response within 24 hours. Include the email or phone number used for your HealthSource account, but never send a one-time code, provider token, API key, password, or full card number.

Billing and Cancellation

Use the Stripe Customer Portal from the Billing section of your HealthSource account to update payment details or cancel. Cancellation stops the next renewal and paid access continues through the current paid period.

Refunds

For an accidental first purchase or accidental renewal, request a full refund within 14 days of the charge. Email from the HealthSource account address and include the charge date. After 14 days, charges are non-refundable except for duplicate or incorrect charges or where applicable law requires otherwise.

Wearable and Daily Brief Help

Tell us whether the issue involves Oura, Withings, the web Daily Brief, or the scheduled email. Include the date of the last successful wearable sync and any error message, but do not include provider authorization codes or tokens.

Privacy, Deletion, and Security

Users can disconnect a wearable source or delete the HealthSource account from account settings. For a privacy request or suspected security issue, use the same support address and put Privacy or Security in the subject line.

HealthSource is for wellness, recovery, fitness, and performance reflection. It is not emergency or medical support.